Frequently asked questions

Many adults are eligible for our programmes. We typically welcome adults with a BMI of 27 or higher (you can use the calculator below), as this aligns with medical guidelines for weight management interventions.

If your BMI is between 27 and 29.9, eligibility may depend on whether you have experienced one or more of the following (this is not required for BMI of 30+):

• Low self-esteem or mood changes
• Affected emotional wellbeing
• Joint discomfort
• Reflux
• Your practitioner will review your full health picture during consultation

You’ll have access to:

• Your personalised treatment plan, if clinically appropriate, delivered to your door
• Regular check-ins with your clinical team
• On-demand chat with dietitians
• Health coaching for exercise guidance
• Ongoing support throughout your journey
• Help with meal planning

All are included in your monthly programme.

If your practitioner determines the programme isn’t suitable for you during your assessment, you won’t be charged. We’ll only recommend treatment if it is clinically appropriate for you.

Our programme combines a medically guided approach with ongoing professional support. Rather than a one-off consultation, we provide continuous access to practitioners, dietitians, and health coaches who work together to support your journey. Our clinical team takes a holistic view of your health and wellbeing.

Yes, our programme focuses on your overall health through better nutrition and increased physical activity, guided by our team of healthcare professionals. Your clinical team takes a holistic view of your health and wellbeing, supporting you across multiple aspects of your journey. Individual results vary.

Your membership includes access to AHPRA-registered practitioners, clinical dietitians, and health coaches during business hours. This team works together to support your medically guided journey through clinical monitoring, nutrition guidance, and lifestyle support.

You can schedule consultations with your healthcare team through our secure patient portal during business hours (9am-5pm). Each consultation is conducted via our private telehealth platform.

Your membership includes regular consultations with our dietitians and health coaches during business hours. You can schedule these sessions based on your care plan and needs.

Your practitioner, dietitian, and health coach coordinate through our clinical system. Your practitioner oversees your care plan, while dietitians and coaches provide ongoing support throughout your medically guided journey.

Our clinical dietitians offer evidence-based nutrition guidance, including personalised meal planning, gut health support, and dietary strategies that complement your medically guided care plan.

Every person’s journey is different. Your practitioner will discuss realistic expectations during your consultation, and your clinical team provides ongoing support to help you stay on track. Individual results vary.

Rather than a one-size-fits-all diet, we take a medically guided approach. Your AHPRA-registered practitioner assesses your individual health profile and, if clinically appropriate, develops a personalised care plan that combines clinical oversight with ongoing coaching and nutrition support.

Absolutely. From regular telehealth consultations to on-demand dietitians and coaches, we are here every step of the way. Think of us as your long-term partner in better health, not a short-term fix.

Our medically guided approach focuses on lasting change, not quick fixes. Your clinical team works with you on habits, mindset, and nutrition as part of your personalised care plan, so you have the tools and support for the long term. Individual results vary.

Your practitioner will assess your individual circumstances during consultation to determine the most appropriate pathway. This may include lifestyle interventions, behavioural support, personalised treatment, or a combination approach. Every plan is tailored to your needs following a thorough clinical assessment.

Our comprehensive programme takes a personalised approach to weight management. This may include behavioural strategies, nutritional counselling, and, where clinically appropriate, personalised treatment options. Your practitioner will discuss which approaches are most suitable for your individual needs.

Absolutely. Stress management is a key part of our programme. We offer coaching and behavioural support to tackle emotional triggers so you can make healthier choices even in challenging moments.

Our programme addresses weight management with a medically guided, personalised approach. We evaluate your individual health picture, including biological factors, behavioural patterns, and lifestyle elements together. Your practitioner develops a personalised plan based on your unique needs, with ongoing clinical support throughout your journey.

Regular consultations with our qualified healthcare professionals ensure your care plan remains safe and appropriate. These check-ins allow us to monitor your progress, adjust your approach as needed, address any concerns, and provide ongoing support. This continuous clinical oversight helps support your goals while prioritising your health and safety.

All medical treatments carry potential for side effects. Common experiences may include digestive changes, appetite fluctuations, or adjustment periods as your body adapts. Our healthcare team provides comprehensive information about potential effects relevant to your specific care plan and offers strategies to manage them. We monitor your progress closely to ensure your safety and comfort throughout your journey.

Your care team includes qualified healthcare professionals such as AHPRA-registered nurse practitioners who assess and monitor your care, accredited practising dietitians for nutritional guidance, and certified health coaches for behavioural support. All practitioners are registered with appropriate Australian healthcare bodies and experienced in weight management.